Common Questions Answered
Everything you need to know about our services and process
Services & Capabilities
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What types of projects do you specialize in?
We specialize in web development, mobile app development, cloud computing, and IT consulting. Our experience includes e-commerce platforms, CMS systems, enterprise applications, SaaS solutions, and custom software development.
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What technologies do you use?
Our primary tech stack includes Django, Ruby on Rails, Python, React.js, Angular, Node.js, and modern cloud platforms (AWS, Azure, Google Cloud). We select the best technology for each project based on requirements, scalability, and long-term maintainability.
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Do you do both iOS and Android development?
Yes, we have expertise in both native iOS development (Swift) and Android development (Kotlin/Java). We also offer cross-platform solutions using React Native and Flutter for cost-effective development.
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What cloud platforms do you work with?
We have expertise with AWS, Microsoft Azure, and Google Cloud Platform. We can help with cloud migration, infrastructure setup, DevOps implementation, and ongoing cloud management services.
Project Process & Timeline
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How do I get started with a project?
Contact us through our website or email. We'll schedule a consultation to understand your requirements, discuss your goals, and provide technical recommendations. After that, we'll prepare a detailed proposal with timeline and pricing.
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What is your typical project timeline?
Project timelines vary based on complexity and scope. A simple website might take 4-8 weeks, while enterprise applications can take several months. We work in agile sprints with regular updates and can adjust timelines based on priority.
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How do you handle project communication?
We maintain regular communication through meetings, email, and project management tools. Clients get weekly updates on progress, and we're always available for urgent matters. We believe in transparency and keeping clients informed.
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Do you provide project management?
Yes, we handle all project management including planning, resource allocation, risk management, and ensuring timely delivery. We use industry-standard tools like Jira, Trello, and Asana for tracking progress.
Support & Maintenance
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Do you provide ongoing support after launch?
Absolutely. We provide comprehensive post-launch support including bug fixes, performance optimization, security updates, and feature enhancements. We offer flexible support plans tailored to your needs.
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What's included in your support packages?
Our support packages include bug fixes, performance monitoring, security updates, server maintenance, backup management, and technical assistance. We also offer 24/7 emergency support for critical issues.
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How quickly do you respond to issues?
Critical issues: 1-2 hours response time. High priority: 4 hours. Medium priority: 8 hours. Low priority: 24 hours. For premium support, we offer priority response times.
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Do you help with hosting and deployment?
Yes, we can help with hosting recommendations, deployment setup, and server configuration. We can deploy on AWS, Azure, Google Cloud, or any hosting provider of your choice.
Security & Compliance
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How do you ensure project security?
Security is integrated into every phase of our development. We follow OWASP guidelines, conduct regular security audits, implement encryption standards, and provide ongoing security monitoring and updates.
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Are you compliant with GDPR, HIPAA, and other standards?
Yes, we follow compliance requirements for GDPR, HIPAA, PCI-DSS, and other industry standards. We can implement necessary security measures and documentation for your compliance needs.
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Do you perform security audits?
Yes, we perform regular security audits, penetration testing, and vulnerability assessments. We provide detailed reports and recommendations for addressing any security issues found.
Pricing & Contracts
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How do you structure your pricing?
We offer flexible pricing models: fixed-price projects, time & materials, and dedicated team models. We provide transparent quotes and can work within your budget constraints.
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Do you offer payment terms?
Yes, we offer flexible payment terms. Typically 30% upfront, 40% at mid-project, and 30% upon delivery. We can adjust payment schedules based on your requirements.
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What happens if the project goes over budget or timeline?
We maintain strict project controls and provide early warnings if scope creep or delays are likely. We work with you to prioritize features and adjust deliverables accordingly. Change requests are properly documented and approved before implementation.
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Do you sign NDAs and contracts?
Yes, we sign NDAs and can customized contracts to protect your intellectual property and ensure confidentiality. We respect your business requirements and privacy.
Still Have Questions?
Don't see your question answered here? Contact us directly and our team will be happy to help.
